Stakeholder dialogues describe a structured conversation between business organizations and the representatives of interests that are affected by the business organization under a specific set of rules. Central point of contact for engaging in a stakeholder dialogue with civil society interests are actors such as NGOs, grass roots organizations, government agencies or international organizations who can formulate and represent stakeholder claims. How to respond to such claims, what characteristics constitute a dialogue, what the pitfalls and difficulties in establishing mutually beneficial relationships are and how they can be overcome are some of the questions this course is aiming to answer.
To this end participants will research fitting case examples to shed light on success factors for fruitful stakeholder engagement and gain insights on the interaction between "big business" and civil society stakeholders. The course will focus on:
Enhancing the view on corporations as corporate citizens with rights and obligations that go beyond the pure application of economic rationality
Delivering on an ethically sound framing for corporate responsibilities that is grounded in the seeking of legitimacy
Reflecting the insights gained from the case examples on the foundations of responsible corporate conduct
Researching case examples where management is called to weigh up and evaluate different options regarding their course of conduct in the light of claims presented by civil society stakeholders
In addition participants will have the opportunity to practice and further develop their presentational skills within a role play on which feedback will be provided by the course participants and the course instructor.